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Help Desk and Desktop Computing Solutions

Help Desk
For questions, comments, concerns or to report problems regarding hardware and software, contact the Help Desk at (708) 456-0300, Ext.3527, or email

Monday - Thursday: 7:30 a.m. - 8:00 p.m.
Friday: 8:00 a.m. - 4:00 p.m.
Saturday: 8:00 a.m. - 1:00 p.m.
Sunday: Closed

Desktop Computing Solutions
Monday - Friday: 8:00 a.m. to 8:00 p.m.
Saturday: 8:00 a.m. to 2:00 p.m.
Sunday: Closed

Phone calls are received by contacting the Help Desk
When contacting the Help Desk a work order will be created and a staff person will respond to your call as soon as possible. You can also email the Help Desk at

We ask that you provide the following information when placing a Help Desk call:
   • Type of equipment with problem (computer, monitor, printer, etc…)
   • Equipment TCC#’s
   • Description of the problem or error messages
   • Location of the problem
   • Your extension or alternate contact information

Mission Statement:
Desktop computing solution is dedicated to help bring 21st century technology into the classroom and to assist faculty and staff alike become comfortable with the tools technology brings to the learning environment.

Primary Function:
Provide Information Technology user services in designated Triton College facilities. Setup and configure desktop computers and peripherals. Install and configure operating systems and applications. Troubleshoot hardware, software and network connectivity issues. Provide end-user consultation on the effective use of technology.