Center for Business and Professional Development
Workforce Development & Retention
Today, one out of five workers reads below the eighth grade level, yet seventy percent of work-related materials are written between the ninth and twelfth grade level. This fact, coupled with rapidly changing technology, has created a skills deficit among many workers.
WORKPLACE BASICS • Reading • Writing • Math • GED • Customer Service • Punctuality • Professionalism • Safety • Communication • Handling Emotions • Balancing Priorities • Business Essentials • Reliability
COMPUTER BASICS • Introduction to Personal Computers • Introduction to the Internet • MS Office Suite (MS Word, MS Excel, MS PowerPoint, MS Access) • E-mail
LANGUAGE BASICS • English as a Second Language (ESL) • Communicating in Spanish
SKILL ASSESSMENT • ACT WorkKeys® Testing
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