Triton College & Oak Park Workforce Academy

Students around table applauding presenter

Communication Masterclass for Frontline Employees

Providing workforce-development support to Oak Park businesses

A four-session training series focusing on practical, real-world skills your staff can use on the job the same day.

Schedule: All sessions are held from 2:00 p.m. – 3:30 p.m.
Location: Village of Oak Park - Office of Economic Vitality, 1010 Lake St., Suite 100, Oak Park, IL

Training Schedule & Curriculum

July 14, 2026	Building Customer Relationships Making a great impression and turning visitors into repeat customers.
July 21, 2026	Service and Sales How your body language and tone of voice can create better experiences and drive more sales.
July 28, 2026	Managing Conflicts Staying professional with upset or aggressive individuals.
Aug. 4, 2026	Thinking on Your Feet Like a Team Leader Making sound decisions, staying calm during busy rushes, and taking ownership and pride in your role.

Target Audience
If your employees interact with customers, they are a good fit for this program. It is specifically designed for front-of-house team members, including:

Receptionists and front-desk staff
Retail cashiers
Servers and waitstaff
Hosts and hostesses
Baristas and counter staff
Newly promoted supervisors and team leaders

Business Benefits & Certification

No cost to Oak Park businesses!
Your business will get recognized by the Village of Oak Park - Office of Economic Vitality.
Stronger customer and employee satisfaction.
Priority registration for Hemingway District businesses (First-come, first-served).
Employees who complete all four sessions will receive a certificate of completion from Triton College and the Village of Oak Park.

Pre-Registration Form

If you have any questions, please contact:
Shelly Ng, Manager of Corporate Partnerships
Triton College - School of Continuing Education
Center for Business & Professional Development
708-4456-0300 x3429
shellyng@triton.edu