Triton College & Oak Park Workforce Academy
Customer Service Masterclass for Frontline Employees
Providing workforce-development support to Oak Park businesses
A four-session training series focusing on practical, real-world skills your staff can use on the job the same day.
Schedule: All sessions are held from 11:00 a.m. – 12:30 p.m.
Location: Village of Oak Park - Office of Economic Vitality, 1010 Lake St., Suite 100, Oak Park, IL
Training Schedule
- Wednesday, September 23, 2026
- Wednesday, September 30, 2026
- Wednesday, October 7, 2026
- Wednesday, October 14, 2026
Target Audience
If your employees interact with customers, they are a good fit for this program. It
is specifically designed for front-of-house team members, including:
- Receptionists and front-desk staff
- Retail cashiers
- Servers and waitstaff
- Hosts and hostesses
- Baristas and counter staff
- Newly promoted supervisors and team leaders
Business Benefits & Certification
- No cost to Oak Park businesses!
- Your business will get recognized by the Village of Oak Park - Office of Economic Vitality.
- Stronger customer and employee satisfaction.
- Priority registration for Hemingway District businesses (First-come, first-served).
- Employees who complete all four sessions will receive a certificate of completion from Triton College and the Village of Oak Park.
Contact Us
If you have any questions, please contact:
Shelly Ng
Manager of Corporate Partnerships
Triton College - School of Continuing Education
Center for Business & Professional Development
(708) 456-0300 Ext. 3429
shellyng@triton.edu