Admissions & Call Center:
Q: When should we refer a student to your department?
A: The Admissions & Call Center department is the first point of contact between a prospective student and Triton College.
The department:
- Provides information to future students, high school counselors, and community members to help them learn about Triton.
- Assists prospective students in the application and enrollment process.
- Hosts recruitment events to help students navigate community college admissions and general academic program information.
- Answers questions about how much college will cost and the student services that will allow future students to complete a course, certificate, or degree.
Q: What's great about working where you are?
A: Shaping the educational paths of individuals, we help prospective students by offering information about Triton College and the various educational opportunities we offer. Our efforts play a crucial role in enhancing the economic well-being of our community.
Q: What's one big challenge?
A: The challenge in Admissions is that Education is not a tangible item but has a profound impact by us encouraging Education is possible for everyone. Throughout busy recruitment periods (year-round except during Christmas break), we dedicate long hours and employed various communication methods (in-person, emails, texts, phone calls) to guide students through the enrollment process.
The Division of Retention and Student Engagement:
Q: What types of academic advising are available, and how do students schedule an appointment with an advisor? Do you take walk in appointments? What are the office hours, and how can students schedule an appointment?
A: www.triton.edu/advising
- New and Current Student Registration, Academic Planning, Transfer Advising, Academic Restriction Advising, and Referrals.
- Students can schedule an appointment through the advising webpage. Students can schedule an in person, phone or virtual appointment. Office hours are reflected on the advising webpage at www.triton.edu/advising Normal department office hours are Mon-Thurs 8am-7pm and Fri 8am-4pm.
Q: When should we refer a student to your department?
A: There are so many opportunities to refer students to advising: When students want to make changes to their schedule, or want to confirm or change their major, if they need assistance or advice about courses, transfer planning, or academic evaluation to see how they are progressing with their academic program.
Q: What's great about working where you are? What's one big challenge?
A: Advising at Triton College is an interactive partnership between advisors and students. Advisors facilitate a smooth transition for incoming students through course placement, registration, academic planning and assistance with obtaining relevant information and services. Advisors nurture students’ academic habits such as goal-setting and attainment, self-awareness, and responsible decision making.
A: One challenge is balancing the management of caseloads while providing personalized and proactive advising to every student.
TRIO and Student Support Services:
Q: What types of academic advising are available, and how do students schedule an appointment with an advisor? Do you take walk in appointments? What are the office hours, and how can students schedule an appointment?
A: Although TRIO staff members offer academic advising and can help register students for classes, we mainly refer students to the academic advisors: especially if they are in need of an academic plan for their certificate/degree areas. To join TRIO, all eligible students must complete an initial intake with one of our advisors. After receiving an application, our office reaches out to the student to schedule their intake appointment. We take walk-in appointments after admittance into the program for general advising, and check-ins with our advisors and program specialists.
Q: When should we refer a student to your department?
A: Faculty and staff can refer students to TRIO if they are in need of supportive services and can identify as having a documented disability or being low-income or a first-generation student (their parents did not receive a bachelor's degree or higher).
Q: What's great about working where you are? What's one big challenge?
A: What's great about working with TRIO is seeing students go from feeling doubtful about their success in school to feeling a sense of belonging and confidence about finishing their program. A big challenge about working in TRIO is having to deny services to students that may be in need of them, but unfortunately may not qualify if they are not low-income, do not have a documented disability, or are not first-generation.
