Tech Alert

02/15/2019

ALERT: Colleague fully accessible

Access to Colleague has been restored for all users. This includes student registration information, accounts payable, accounts receivable, student and employee records.

At this time, DocuSign, copier and internet access are back to full functionality. Information Systems continues to troubleshoot as network access is restored.

Contact the help desk at x3527 for assistance.

This is the last scheduled update. Future updates will be provided as needed. For more information, email derrellcarter@triton.edu or call (708) 456-0300 ext. 3434.

We have compiled a list of frequently asked questions that can be accessed here.

02/14/2019 - 4 p.m.

ALERT: Payroll completed

Payroll has completed and employees will be paid as scheduled. While print capabilities are back online, you may experience intermittent delays. Contact the help desk at x3527 for assistance.

02/14/2019

ALERT: Printing access restored

Print capabilities have been restored across campus. As well, online transcript requests can be completed.

We continue to work with cybersecurity experts to investigate the malicious activity discovered within our computer network to determine what happened. Our investigation is ongoing. However, we are not presently aware of any evidence of unauthorized access to personal information within our network. We will promptly advise upon further developments. We take this situation extremely seriously, as protection of personal information is one of our highest priorities.

02/13/2019

ALERT: Access returning to Triton network

Limited access to Colleague and other programs has been restored, and programs are being brought back online. We are prioritizing employee access to Colleague modules and other programs to ensure priority activities can be completed. Payroll is running as regularly scheduled.

Supervisors will be contacted as access to their service area is restored. While you may have intermittent access to some programs or services, please check with your supervisor to confirm your access has been fully restored.

We continue to work with cybersecurity experts to investigate the malicious activity discovered within our computer network to determine what happened. Our investigation is ongoing. However, we are not presently aware of any evidence of unauthorized access to personal information within our network. We will promptly advise upon further developments. We take this situation extremely seriously, as protection of personal information is one of our highest priorities.

02/12/2019

ALERT: Progress restoring Triton network

Information Systems continues to work to resolve the suspicious activity on our computer network and is making progress restoring access to our files.

02/11/2019

ALERT: Continued work on Triton network outage

We are continuing to work with cybersecurity experts to investigate the malicious activity on our computer network and restore access to our files.

02/08/2019

ALERT: Update on Triton network outage

As previously announced, Triton College is investigating a computer malware infection that is preventing access to multiple college computer programs. We are working with cybersecurity experts to conduct an independent investigation to determine what happened and to help restore access to any data that may be unavailable.

02/07/2019

ALERT: Malware impacting access to Triton network

Triton has experienced a computer malware infection that is preventing access to multiple college computer programs. Information located within Colleague is presently inaccessible. This includes student registration information, accounts payable, accounts receivable, student and employee records. No student or employee information has been accessed, removed or distributed outside of the college.
Blackboard, email, telephone service and the campus security system are online and accessible. However, employees will not be able to access Blackboard or email through computers directly connected to the on-campus network. Blackboard and email can be accessed by connecting a laptop or mobile device to the college wireless network.
We are working with multiple technology partners to determine the extent of the malware. We continue to work on steps to restore data and access to all programs. We are also considering ways to provide additional wi-fi enabled stations across campus to enable further access to Blackboard and email.