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Tech Alert

03/04/2019

ALERT: March 1 pay stubs, 1098-T’s now available

Pay stubs for the March 1 pay period are now available from Payroll in P-101. You will need to present a valid identification to receive your pay stub. Contact Alex Vazquez by email or at Ext. 3534 with questions.

Students can request copies of their 1098-T forms from Enrollment Services in B-120 or by contacting Sonia Artola by email or at Ext. 3728.

Submit questions to derrellcarter@triton.edu or call (708) 456-0300 Ext. 3434. We have compiled a list of frequently asked questions that can be accessed here.

03/01/2019

ALERT: Progress restoring Colleague

Access to Colleague will be restored on Monday, March 4. The Triton portal will be unavailable until further notice. You can access Colleague and other programs from on-campus computers connected directly to the Triton network, but you will not be able to access them from the portal or any remote computer outside of the campus network.

You can access Blackboard, email, and the Triton directory via the Quick Links menu on Triton’s homepage. These are accessible outside the Triton network.

Any pay discrepancies should be discussed with Payroll in P-101. Until further notice, classified, hourly, and work study employees should continue tracking their hours via paper timesheet and submit them to their supervisor for signature and processing to payroll.

We are not presently aware of any evidence that any sensitive information has been accessed without authorization. We will update you when more information is available.

We all play a role in protecting Triton College from email phishing and other fraudulent attempts to access information. Any unexpected emails or solicitations you receive should automatically be suspected as phishing, unless their authenticity can be independently verified.  Do not click on any links or attachments or disclose personal or password information. Triton College will never ask you to verify any personal information in an email. Suspicious activity should be reported to the help desk at Ext. 3527.

02/28/2019

ALERT: Colleague still inaccessible

Information Systems continues to work to restore access to Colleague. We are not presently aware of any evidence that any sensitive files or information have been accessed without authorization.

As a reminder, all purchase orders, budget transfers, travel requests and budget-related activities should be completed via manual submissions. Contact Danielle Stephens by email or at Ext. 3475 for paper forms.

We are working to resolve the issue and restore access to all programs and data. We will update you when more information is available.

02/26/2019

ALERT: Colleague still inaccessible

As previously announced, Triton College is experiencing network issues that are preventing access to Colleague and the Triton portal.

Blackboard, email, telephone service, internet, shared drives and the campus security system are online and accessible. Blackboard and email can be accessed via the Quick Links menu on Triton’s homepage.

All purchase orders, budget transfers, travel requests and budget-related activities should be completed via manual submissions. Contact Danielle Stephens by email or at Ext. 3475 for paper forms. As a reminder, the deadline for entering approved requisitions and purchase orders has been extended to Thursday, March 7, 2019. The extension includes all purchase order requests that exceed the $25,000 bid limit.

We are working to restore access to all programs and data. We are not presently aware of any evidence that any sensitive information has been accessed without authorization. We will update you when more information is available. Submit questions to derrellcarter@triton.edu or call (708) 456-0300 Ext. 3434.

02/25/2019

ALERT: Colleague inaccessible

Colleague and the WebAdvisor portal are currently inaccessible. This outage does not affect Blackboard, email, internet, shared drives, wireless access or print capabilities.

We will update you when more information is available.

02/15/2019

ALERT: Colleague fully accessible

Access to Colleague has been restored for all users. This includes student registration information, accounts payable, accounts receivable, student and employee records.

At this time, DocuSign, copier and internet access are back to full functionality. Information Systems continues to troubleshoot as network access is restored.

Contact the help desk at Ext.3527 for assistance.

This is the last scheduled update. Future updates will be provided as needed. For more information, email derrellcarter@triton.edu or call (708) 456-0300 Ext. 3434.

We have compiled a list of frequently asked questions that can be accessed here.

02/14/2019 - 4 p.m.

ALERT: Payroll completed

Payroll has completed and employees will be paid as scheduled. While print capabilities are back online, you may experience intermittent delays. Contact the help desk at Ext.3527 for assistance.

02/14/2019

ALERT: Printing access restored

Print capabilities have been restored across campus. As well, online transcript requests can be completed.

We continue to work with cybersecurity experts to investigate the malicious activity discovered within our computer network to determine what happened. Our investigation is ongoing. However, we are not presently aware of any evidence of unauthorized access to personal information within our network. We will promptly advise upon further developments. We take this situation extremely seriously, as protection of personal information is one of our highest priorities.

02/13/2019

ALERT: Access returning to Triton network

Limited access to Colleague and other programs has been restored, and programs are being brought back online. We are prioritizing employee access to Colleague modules and other programs to ensure priority activities can be completed. Payroll is running as regularly scheduled.

Supervisors will be contacted as access to their service area is restored. While you may have intermittent access to some programs or services, please check with your supervisor to confirm your access has been fully restored.

We continue to work with cybersecurity experts to investigate the malicious activity discovered within our computer network to determine what happened. Our investigation is ongoing. However, we are not presently aware of any evidence of unauthorized access to personal information within our network. We will promptly advise upon further developments. We take this situation extremely seriously, as protection of personal information is one of our highest priorities.

02/12/2019

ALERT: Progress restoring Triton network

Information Systems continues to work to resolve the suspicious activity on our computer network and is making progress restoring access to our files.

02/11/2019

ALERT: Continued work on Triton network outage

We are continuing to work with cybersecurity experts to investigate the malicious activity on our computer network and restore access to our files.

02/08/2019

ALERT: Update on Triton network outage

As previously announced, Triton College is investigating a computer malware infection that is preventing access to multiple college computer programs. We are working with cybersecurity experts to conduct an independent investigation to determine what happened and to help restore access to any data that may be unavailable.

02/07/2019

ALERT: Malware impacting access to Triton network

Triton has experienced a computer malware infection that is preventing access to multiple college computer programs. Information located within Colleague is presently inaccessible. This includes student registration information, accounts payable, accounts receivable, student and employee records. No student or employee information has been accessed, removed or distributed outside of the college.
Blackboard, email, telephone service and the campus security system are online and accessible. However, employees will not be able to access Blackboard or email through computers directly connected to the on-campus network. Blackboard and email can be accessed by connecting a laptop or mobile device to the college wireless network.
We are working with multiple technology partners to determine the extent of the malware. We continue to work on steps to restore data and access to all programs. We are also considering ways to provide additional wi-fi enabled stations across campus to enable further access to Blackboard and email.