Educational Technology Resource Center (ETRC)

If you need tech support or assistance with online courses, click the button below and complete the online HELP form.

Online Help Form

The Educational Technology Resource Center (ETRC) is Triton's primary computer lab, with current technology and software. The ETRC supports the college curriculum and encourages effective learning by distributing and processing material to support all online and flexible learning. The ETRC staff provides learning materials and curriculum in a variety of formats, audio, program specific DVD and computer assisted programs. These services enhance or supplement Online/Blackboard courses. The center provides computer-based educational services to all Triton College students, faculty, community and staff.

The Educational Technology Resource Center (ETRC) offers testing for the Microsoft Office Specialist Certification (MOS) in the following applications: Microsoft Word, Excel, Access and PowerPoint. The Microsoft Certification Program recognizes individuals who have a certain level of mastery with Microsoft Office products and provides a framework for measuring end-user proficiency with Microsoft Office applications. There are three levels of MOS certification: Core, Expert and Master. Each of these levels indicates a depth of proficiency with Microsoft Office applications and can be attained by passing the appropriate Microsoft Office Specialist (MOS) certification exam. The test is available by signing up for course HUM-C08 through the Continuing Education Department; the cost for each test is $80.00 plus a registration fee of $5.00.

A current semester Triton College photo ID is required for equipment use.

General Information

  • Food and drink are not permitted in the ETRC.
  • Cell phone use is not permitted in the ETRC.


Online HELP Center
Click here to complete the online HELP form if you need tech support or assistance with online courses.

Online and Flexible Learning

Online/Blackboard Courses
The ETRC is the student support center for all Online/Blackboard courses. Services include orientations, online tutorials, tutoring, e-mail, telephone, walk-in and online HELP form.

Click Here for more Online/Blackboard Course Information!

Bay Reservations
Faculty members may reserve a computer bay in the open lab by submitting their requests to Reginia Hughes at or call (708) 465-0300, Ext. 3366. Please include your name and contact information, course number, software needed for class, date of request, start and end time of class and number of students. Please make reservations early, as availability is on a first-come, first-served basis.

Software Requests
Faculty also can request installation of special textbook companion software or supplemental course-related software by contacting I.T. Services. However, please allow ample lead time for the technical staff to complete the installation process before you come in.

Tutors are available through the Academic Success Center.

To Top

ETRC Rules

Please observe the following:

To Top

Contact Information & Hours

Location: Room A-100
Phone: (708) 456-0300, Ext. 3361 or 3039
Fax: (708) 583-3792

Reginia Hughes
ETRC Manager
Office: A-101
(708) 456-0300, Ext. 3366

Educational Technology Resource Center Intersession Hours

August 9, 2021 - August 20, 2021
Monday - Thursday: 8:00 a.m. - 5:00 p.m.
Friday: 8:00 a.m. - 4:00 p.m.
Saturday & Sunday: CLOSED


To Top