A retention alert is a notification sent to student support staff that a student needs attention. Faculty and students can submit retention alerts through Triton’s software system, CRM Advise. It serves as a retention tool that enhances communication and encourages collaboration between faculty, students, and student support staff. If utilized effectively it can improve student engagement, retention, and student success.
|Faculty Experience Alert Type||Risk Level||Department that Will|
Respond to the Alert
|Student needs accommodation support.||High||Center for Access and Accommodative Services (CAAS)|
|Student applause/kudos.||Low||Academic Advising|
|Student at risk of failing course.||High||Academic Advising and Financial Aid|
|Attendance concern (i.e., never logged in, at risk of being withdrawn, etc.).||Medium||Academic Advising|
|Student has emotional/personal concerns.||High||Counseling|
|Student has low homework/quiz/test scores/tutoring referral.||Medium||Academic Success Center (ASC)|
|Student is missing textbook/course materials.||Medium||Academic Advising Team|
|Other.||High||Academic Advising Team|
|Student has a financial aid concern.||Medium||Financial Aid|
|Student needs technology assistance.||Low||Educational Technology Resource Center (ETRC)|
Faculty can access the Retention Alert system by logging into CRM Advise CRM Advise (link also located in your Blackboard course shell and your MyTriton portal). Use your Triton credentials and click “Other Organization” to log in > Click the course with the student you wish to submit an alert > Enter check mark next to the student(s) name > Select the Alert Type > Click Next > Enter a note in the Add Notes field > Click Next > Click Submit Alert.
Student Support Staff can access the retention alert system by logging into CRM Advise (link also located in your Triton portal) > Click the Advisor tile > Click on your assigned student’s dashboard > Scroll down to your assigned alerts. Please refer to the ‘retention alert process’ on how to work alerts.
Student Support Staff
For more information on retention alert, email Hilary Meyer at email@example.com.